NOTE: To qualify for a refund you must:
1. Obtain an RMA# prior to sending back your order.
2. Fill out, sign and send the return request form with your order. |
We will accept any unopened bottles for return within 60 days
of the original purchase. All unopened bottles must arrive undamaged, have the
original seal, with no damage to the label or bottle (new condition).
To receive a refund you must request an RMA# (authorization)
number from the Customer
Service Ticket Center. After receiving an RMA# it must be clearly
written on the outside of the package. Packages received without a valid
RMA# will NOT be accepted. RMA # is valid for 3 days only. Customers
are solely responsible for shipping any returned products to SHC.
All returns must be accompanied by a Return Request Form.
Return Requests forms that are not completed and signed will be rejected.
After returning product(s) allow 3-4 weeks for your
refund to be processed.
SHC is not responsible for items that may be lost, damaged or returned
or any other reason the package may not arrive at our office in a timely
manner. We will not be responsible to refund you if you gave us an
inaccurate shipping address such as typo. No return will be allowed for
bulk/wholesale orders. If product(s) are not adequately insured and are
damaged or lost while being shipped to us, we cannot issue a refund.
Fraudulent Activities
We work very hard with law enforcement authorities to investigate and
prosecute the fraudulent use of credit cards. Our system automatically
verifies all addresses with VISA, MasterCard, Discover and American Express.
Your IP address will be automatically recorded as part of your order.
All fraudulent activities will be reported directly
to FBI. **Every order that is made over $500, our company
requires a signed authorization form which should be filled out by the
cardholder, and fax back to us in order for us to process the order.
Cancellations
Cancellation of orders will be accepted within 6 hours of shopping Cart
checkout time, If you do not cancel within 6 hours a cancellation fee
$7.99 will be charged. Please call us at 1-800-701-4556 to cancel your
order within 6 hours of placement. If the order is already in transit
then it cannot be cancelled and you would be responsible
for shipping costs and a 20% restocking fee if the order is refused. So
please make sure all of your questions are answered before placing your order.
Damaged shipping container/package
Please report any missing merchandise or other
errors in your order within 48 hours of delivery. After 48 hours, SHC
will conclude that your order was completed accurately. No claims will
be accepted after that time. If your order arrives and its shipping container
appears crushed, folded, or severely damaged, notify that freight company immediately
(usually UPS, 800-PICK-UPS) and keep all packaging and contents for proof.
The freight company may have to come pick up the damaged package from you.
An inquiry and investigation process from the freight company will proceed
and will usually take 7-10 business days. Call us at 800-701-4556.
INTERNATIONAL ORDERS:
We are not responsible for any customs restrictions, tariffs, or other regulations
that may apply in countries outside of the United States. If you have any questions,
we encourage you to speak with your customs office, although we will ship any
products you order to the address you provide.
The laws are different in every country and we cannot keep up with them all.
The responsibility is yours to check with your country's Customs office to see if
your country allows the shipment of products you ordered (or wish to order) to your country.
We will do our part by following the directions you provide when you order. We will pick and ship the
products to a valid address that you provide. We will give you the best customer
service and ship it as quickly as possible at the rates that we agreed to on our site. If
for whatever reason the package is seized by Customs Officials, we will not issue
you a refund unless all products are returned to us in their original condition. Most
orders make it through customs fine; and those that are stopped are almost always returned
to us. Also, if the package is returned to us by Customs Officials, you are still
responsible for any shipping and restocking charges. Any duties or taxes that may apply over
and above what we've already paid are your responsibility.
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